ATM's: Americans' new illiteracy problem
How many people in this country have ATM cards? Lots! How many of those people use ATM's? Lots. And how many of those people know how to use those machines? Hmmmm. None?
Cash machine menus might change from bank to bank, but not much. How tough is the process of going thru a few menus to get some cash? Once you get past the English-Espanol-Russian-Korean thing, it's pretty much all the same people. I see idiots studying these things like it's the friggin' Rosetta Stone or something. 99% of the time, you are going to an ATM for the express purpose to take a few bucks out. Not get your balance, or to transfer money or make a deposit. So the process should flow pretty smoothly:
Put your PIN in (more on PIN in a moment) and either hit "enter" on the keypad or the button on the screen that affects the same result. Simply find "Get Cash", press the button. Choose whether or not you want to pay the fee, press the button. Choose whether or not you want a receipt, press the button. Get your cash and your card...Process complete.
So why does it take people, like, 5 minutes to do this? Maybe for the elderly or really stupid it is an okay timeframe, but for the general public, I think it should go a lot smoother than it usually does. And I am always the guy behind the morons; I can't tell you the last time someone was behind me at an ATM.
And, for Christ's sake, people! It is just "PIN". It is NOT"PIN number"!!!! PIN number is redundant, since PIN stands for "P"ersonal "I"dentification "N"umber. See? "Number" is already in there....Please, just say PIN. Please?
Cash machine menus might change from bank to bank, but not much. How tough is the process of going thru a few menus to get some cash? Once you get past the English-Espanol-Russian-Korean thing, it's pretty much all the same people. I see idiots studying these things like it's the friggin' Rosetta Stone or something. 99% of the time, you are going to an ATM for the express purpose to take a few bucks out. Not get your balance, or to transfer money or make a deposit. So the process should flow pretty smoothly:
Put your PIN in (more on PIN in a moment) and either hit "enter" on the keypad or the button on the screen that affects the same result. Simply find "Get Cash", press the button. Choose whether or not you want to pay the fee, press the button. Choose whether or not you want a receipt, press the button. Get your cash and your card...Process complete.
So why does it take people, like, 5 minutes to do this? Maybe for the elderly or really stupid it is an okay timeframe, but for the general public, I think it should go a lot smoother than it usually does. And I am always the guy behind the morons; I can't tell you the last time someone was behind me at an ATM.
And, for Christ's sake, people! It is just "PIN". It is NOT"PIN number"!!!! PIN number is redundant, since PIN stands for "P"ersonal "I"dentification "N"umber. See? "Number" is already in there....Please, just say PIN. Please?
posted by BG at 23:32
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